Survey Shows Need to Fuse Business Strategy, Creative Excellence and Technology Depth to Drive Superior and Measurable Results Across all Channels
Sapient’s (NASDAQ: SAPE) today announced the results of a national online digital marketing and interactive advertising survey that delivers insights into the current marketing practices at leading organizations during the economic downturn. The survey polled 81 chief marketing officers and senior marketing professionals directly responsible for managing their digital agency as well as their organization’s digital marketing budget.
Key findings from the survey include:
• Digital Marketing Spend on the Rise: New Media/Social Media Channels Take Center Stage
• Over the last six months, 54 percent of respondents stated that marketing expectations within their organization have increased and confidence in digital marketing remains strong, with 65 percent stating that their budget has stayed the same or gone up over this period. Respondents also voiced strong agreement that right now new media/social media channels are becoming more critical, with a vast majority (77%) stating that they will take on a greater focus in their overall interactive strategy. In fact, if forced to decrease spending in one area due to a reduction in marketing budget, 37 percent stated print, 20 percent mobile, 14 percent radio and only 6 percent replied social media. Additional findings include:
• 65% stated that in the current economic climate, it is easier to secure organizational “buy in” on new media/social media programs than it was one year ago.
New Media/Social Media Channels are Presenting Significant Challenges
With digital media investment on the rise and new media/social media programs taking on greater importance, validating these investments is more critical than ever. In fact, virtually all respondents (91%) stated that the ability to measure the effectiveness of digital marketing campaigns is more important now than it was in 2008. That being said, respondents cited challenges when it comes to tracking social media campaigns. Specifically, when asked which digital channel is your agency best able to track in real-time, only 7 percent stated social networking, with the most common answers being email (30%), digital advertising (28%) and search (22%).
New Media/Social Media Programs are Failing to Meet Expectations
While most respondents (77%) stated that they have at least one new media/social media marketing program in place they also called into question the performance of these campaigns. Specifically, when asked which component of their current digital marketing programs is not delivering the desired results right now, the number one response was social networking (21%), followed by mobile advertising (16%). When asked which component of their current digital marketing programs are performing best, only 11 percent stated social networking, with 33 percent responding search and 23 percent email and 14 percent digital advertising.
“While the marketing world continues to embrace new media channels, a majority of their efforts are spent creating and launching campaigns and not devising an underlying business strategy that ensures the success of the effort,” said Sapient executive director and worldwide creative officer Gaston Legorburu. “To be impactful, social media—like successful multi-channel marketing—requires a sound plan of attack at the foundation and then the technology and creative skills to bring the campaign to life, monitor and measure its performance at any given point in time and fine-tune it as needed.”
Mobile Remains a Mystery
Similar to new media/social media campaigns, the mobile phone is also becoming a more integral component of today’s marketing arsenal. That being said, when asked which digital channel they are best able to track in real-time, not a single respondent (0%) answered mobile. Additionally when asked which component of their current digital marketing programs is delivering the best results, not one respondent (0%) answered mobile.
“Social media and mobile present a tremendous opportunity to most businesses but they also come with a great deal of risk,” adds Legorburu.
For brands looking to more fully leverage these mediums, Legorburu stresses the importance of having an agency partner that possesses a complete 360 degree skill set that marries strategic and creative expertise and an in-depth, hands-on knowledge of both the mobile and the social worlds. In regard to the latter, Legorburu emphasizes that technologies and trends are moving at record speeds—in many instances outpacing what the marketers themselves are using—and agencies must keep pace with these ongoing evolutions to stay one step ahead of the consumer.
To receive a copy of the full-text survey, please contact Gail Scibelli at gscibelli@sapient.com or via 305-581-0095.
About Sapient Interactive
Sapient Interactive, a division of Sapient (NASDAQ:SAPE), is one of the largest and most innovative interactive marketing and technology services firms in the world. It creates immersive and memorable multi-channel brand experiences that deliver measurable results for clients—including major brands such as Celebrity Cruises, Honda Jet, Sony Electronics and Times Online. One of the only firms to intelligently integrate strategy, creative, advertising, media services, analytics and technology expertise under one roof, Sapient Interactive offers unparalleled experience in emerging channels including social media, mobile devices such as the iPhone, digital in-store displays, self-service kiosks and traditional media. Headquartered in Boston, Sapient Interactive has operations in 22 major cities throughout North America, Europe and Asia. For more information, please visit http://sapientinteractive.com.
Sapient is a registered service mark of Sapient Corporation.
Contact:Gail Scibelli 305.581.0095 gscibelli@sapient.com
Sonic Branding For Social Media: Engage, Align, Connect
By Chad Cook -- With more than five billion people accessing social media daily, savvy brands understand the importance of cultivating a strong social identity. They devote massive resources toward brand awareness, audience targeting, content strategy and community engagement. Yet, while they know that social platforms are critical to boosting sales and attracting new customers, many neglect one of the most effective tools for connecting with consumers: sonic branding. Marketers often associate sonic branding with catchy mnemonics used by big brands like McDonald’s, Netflix and Intel in their advertising. But that is a very limited view of what sonic branding is and what it can do. Sonic branding is a way to build awareness and stimulate engagement across all touch points, from advertising to broadcast digital, in-person and social. And it’s not limited to members of the Fortune 500. Brands at all levels can benefit from a sonic identity that is memorable, engaging and reflective of its core values. Sound has been scientifically proven to be deeply tied to memory and emotion. There’s a reason that certain songs stick in your head and bring back memories formed years or even decades earlier. So, it’s surprising that sonic branding is often an afterthought in marketing plans. That is especially true in social media marketing. Faced with tight deadlines and strained budgets, creative teams are often tempted to select music for their content simply because it “fits.” Unfortunately, that may result in content that is in tune with what’s trending but is out of tune with brand identity. Effective sonic branding, by contrast, requires thoughtful strategic planning,... Read More